Ed Palisin consistently provides outstanding customer service which begins with his highly developed listening skills. During our conversations about a particular issue such as the annual renewal of my Anthem MediBlue Service PPO, Ed is an active listener as he strategically confirms with me that we are “on-the-same-page” regarding both the core ideas and the smallest but nonetheless important details. Ed then applies his substantial knowledge base about my specific Aetna policy, health insurance in general, and about people’s everyday wants and needs. I am very comfortable working with and talking with Ed Palisin about my Aetna health insurance policy and my wife Kathleen’s United Healthcare AARP Medicare Advantage Plan 2 (HMOS-POS) with Dental health insurance policy. I will soon be 75 years old with some significant health issues and I recognize and appreciate Ed’s compassionate and knowledgeable delivery of what I call “old-fashioned-high-quality-customer-service”!